Refund policy

Returns & Repairs

We hope you love your Arran Bay jewellery, but if something isn’t quite right, we’re happy to help.

Returns

If you change your mind, you can return your jewellery to us within 30 days of receiving your order for a refund or exchange.

Purchases made from 1 November to 24 December can be exchanged/returned until 15 January.

Returning your item
Please package your jewellery securely and we recommend using a tracked postal service when returning your order. For higher-value returns, you may also wish to consider appropriate postal insurance, as returned items remain your responsibility until they reach us.

Items should be returned unworn and in their original condition and packaging. You are welcome to carefully try your jewellery on, but we may reduce a refund if an item has been worn or handled beyond what would reasonably be necessary to decide whether you wish to keep it.

To arrange a return, please email enquiries@arranbay.co.uk with your order number.

Unless your item is faulty or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked postal service.

Once we receive and approve your return, your refund will be made to your original payment method.

Earrings

For hygiene reasons, earrings cannot be returned once worn unless they are faulty.

Custom & Altered Jewellery

Jewellery that has been specially made to a custom size or personalised for you cannot normally be returned simply because you have changed your mind.

This does not affect your rights if the item is faulty.

Additional non return items:

-Gift cards

Faulty Jewellery

Every piece of Arran Bay jewellery is handmade and carefully checked in our studio before it leaves us.

If you believe your jewellery has developed a fault, please email enquiries@arranbay.co.uk with your order number and a photograph of the item.

If your jewellery has a manufacturing fault, we will put things right by offering a repair, replacement or refund as appropriate, in accordance with your statutory rights.

We will cover reasonable return postage where an item is confirmed as faulty.

Wear & Tear

Jewellery naturally experiences some wear over time. Accidental damage, general wear and tear, improper care and the gradual wearing of plated finishes or colours are not normally considered manufacturing faults.

Natural gemstones can also vary in colour, pattern, texture and inclusions. These characteristics are part of the individuality of natural stone and are not faults.

Repairs

We want our jewellery to be enjoyed for as long as possible, so if something happens to a much-loved Arran Bay piece, please get in touch for a repair.

We can often repair older jewellery even where the damage isn't considered a manufacturing fault.

Please send us a photograph and we'll let you know whether a repair is possible and whether there will be a charge before any work is carried out.

Necklace & Bracelet Alterations

If you request a custom length when placing your order, we'll make the alteration free of charge.

If you'd like the length altered after receiving your jewellery, we're happy to help. Our current alteration charge is £8 plus return postage. Please contact us before sending your jewellery back.

Refunds

Once your return has been received and approved, we'll process your refund to your original payment method.

For eligible online cancellations, we will also refund the standard outbound delivery charge where required by law.

Please allow a few working days up to 14 days after we process your refund for it to appear in your bank account, depending on your bank or payment provider.

Gifts

If you received an Arran Bay piece as a gift and would like to return or exchange it, please contact us at enquiries@arranbay.co.uk.

If possible, please provide the name or email address of the person who purchased the gift so we can locate the original order.

Gift returns must meet the same return conditions as other purchases and be returned within 30 days of the original order being received.

Where a refund is requested, this will normally be made to the original payment method used by the purchaser. If you would prefer an exchange, we're happy to help you choose another piece, subject to availability.

If your gift is faulty, please contact us regardless of when it was purchased and we'll advise you on the next steps.

Your Statutory Rights

Nothing in our Returns & Repairs Policy affects your statutory rights.

Shipping
 To return your product, you should mail your product to: Arran bay, 43 Marina Road , Prestwick, KA91QZ, United Kingdom